General

What is vintage clothing?
Vintage clothing refers to garments from a previous era, typically 20 years or older. Our collection features unique pieces from the 1920s to the early 2000s.

How do you source your vintage items?
We carefully curate our collection from local thrift stores, estate sales, auctions, and trusted vintage wholesalers. Each piece is selected for its quality, uniqueness, aesthetic, and overall condition.

Shopping

How do I know the condition of an item?
We provide detailed descriptions and high-resolution photos for each item. Any minor imperfections are noted in the product description, but please be aware that vintage items have lived many lives before it reaches you!

What sizes are available?
Vintage sizing can vary significantly from modern sizing. We provide measurements for each garment in the product description.

Payment

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as PayPal and Apple Pay.

Is my payment information secure?
Yes, we use secure encryption technology to protect your payment information. Your data is processed securely and never stored on our servers.

Shipping

Where do you ship?
We currently offer US domestic shipping and hope to expand to worldwide! Shipping rates and delivery times vary depending on your location.

How long will it take to receive my order?
Orders are processed within 1-3 business days. Shipping times vary by location:

• Domestic (USA): 3-7 business days

Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email with a tracking number.

Returns

What is your return policy?
We do not accept returns or offer refunds. However, we want to ensure that every purchase you make from Second Serve Vintage is one you will cherish. Our collections are carefully curated, and each item undergoes thorough inspection before being listed for sale. Any minor flaws are clearly noted in the product description. We strongly encourage you to review the product description and measurements carefully to ensure the item meets your specifications before making a purchase.

Care Instructions

How should I care for my vintage clothing?
While most instructions are on your garment’s care tag, some older vintage garments are delicate and require special care. We recommend:

• Hand washing in cold water with a gentle detergent

• Air drying flat or on a hanger

• Avoiding direct sunlight to prevent fading

Contact Us

How can I contact customer service?
You can reach us by email at kat@secondservevintage.com or fill out the contact form here. We’ll get back to you as soon as possible!